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Categories
Ticketing Management
Manage tickets Easily
No credit card required
Overview
Dashboard
Kanban
Reporting
Calendar
Notifications OverviewWith our centralized platform, you can record customer contact information, ticket details, priority levels, resolution status, response times, and any other relevant data that will help customer service to effectively manage and resolve customer issues.
DashboardGet overview of open tickets, resolved tickets, and average resolution times. Users can view SLA compliance rates and customer feedback. Display unresolved ticket status and escalation paths.
KanbanVisual representation of ticket progress, solution status, display of pending high-priority tickets and approaching SLA deadlines. Display of customer satisfaction rates per resolved ticket.
ReportingGenerate ticket resolution and customer feedback reports. Develop SLA compliance and resolution time reports.
CalendarTrack ticket due dates and resolution schedules. Manage follow-up dates and feedback sessions. Quickly check upcoming SLA deadlines and escalation dates.
NotificationsGet alerts for high priority tickets. Notifications for nearing SLA breaches and pending customer responses.
Benefits and use cases of employee training management software:
Improved Customer Satisfaction:
Prioritize and handle customer issues swiftly, enhancing customer satisfaction and loyalty.
Transparent Customer Interactions:
Maintain comprehensive records of customer interactions for improved transparency and efficient troubleshooting.
Insightful Analytics for Service Improvement:
Utilize detailed reports on ticket volumes, resolution times, and customer feedback to identify and implement service improvements.