Categories
Manage and track requests made by customers, employees, or other stakeholders.
Visualize workflow and track progress of requests.
Quickly and easily view request status, progress, and key metrics at a glance.
Provides actionable insights and data analysis that helps identify trends and improve efficiency.
Improved visibility of upcoming requests and deadlines.
Receive alerts for requests that require immediate attention.
Benefits and use cases of request management application:
Your team can submit requests, track progress, and receive updates on the status. It also allows you to manage, assign and prioritize requests and update the status of the requests.
Request tracking:
Track requests from initiation to completion.
Request routing:
Route requests to the appropriate department or person for handling.
Request prioritization:
Prioritize requests based on urgency or importance.
Request escalation:
Escalate requests that require attention from higher-level management.
Reporting and analytics:
Generate reports and analyze data on request volume, processing times, and request resolutions.